Refund & Cancellation Policy

Summary

Some products include digital materials that become available immediately after payment is confirmed.

Once you successfully download any included protected file, the corresponding purchase is non-refundable, except where a refund is required by applicable law.

Why Download Matters

Digital materials are part of the purchased package. Delivering them is partial performance of the agreement by Parabellex Inc.

For this reason the first successful download is recorded with a timestamp and the file involved.

Before Any Download

If you have not downloaded any included protected file, your request is evaluated under the cancellation rules in effect at the time of purchase.

Submit requests in writing from the email address on the order.

Offline Intensive No-Show

If you purchased an Offline Intensive and already downloaded included digital materials, no monetary refund is provided if you do not attend, arrive late, leave early, stop participating, or decide not to continue, except where required by applicable law.

At our discretion we may offer a transfer to another available session, a make-up session, an additional instructional session, a service credit, or another reasonable accommodation. These options are discretionary and do not create an automatic right to a cash refund.

If We Cancel

If Parabellex Inc. cancels an Intensive and cannot provide the service or a commercially reasonable rescheduled or replacement session, the no-show rule above does not apply.

Company-caused cancellations are handled fairly and in accordance with applicable law.

Failed Downloads

A failed or unauthorized download attempt is not a delivery and does not remove your refund eligibility.

How Eligibility Is Determined

Refund eligibility is determined server-side from our delivery records and your accepted policy versions.

Requesting a refund does not by itself create a refund.

How to Request

Write to info@patokoff.com with your order number. You can also use the support form inside your account.

Contact

Parabellex Inc..

Email: info@patokoff.com. Website: patokoff.com.

We respond to written requests within a commercially reasonable time.